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Rider Support & Hubs

Rider support & test rides

Connect directly with our engineering and dispatch teams for pre-order guidance, telemetry assistance, or urban test ride reservations across North America and Europe.

Direct Dispatch

Send an inquiry

Select your request details below. Our hardware specialists and software telemetry teams respond to all technical and pre-order inquiries within 24 business hours.

Rider Assurance

Key service policies

Essential technical details regarding crate delivery, warranty coverage, and regional test ride sessions.

Crate Delivery

Telemetry & Warranty

Hub Test Rides

Direct-to-rider express delivery across North America and Europe. Fully assembled aerospace aluminum frames arrive ready to pair with your mobile device.

Every frame carries a two-year structural warranty alongside real-time app telemetry diagnostics and automated over-the-air firmware synchronization.

Reserve a 30-minute urban test ride at our flagship metropolitan hubs in London, Berlin, New York, and San Francisco.